| Vendor | Sitecore (Sitecore Corporation A/S) | IgniteTech (Ignite Enterprise Software Solutions); product line from Northplains Systems |
|---|
| HQ | Salem, NH (US HQ) / London / San Francisco — sources differ; Danish origin (Copenhagen) | United States (IgniteTech, Austin, TX); Northplains originated in Toronto, Canada |
|---|
| Founded | 2001 | 1994 |
|---|
| Ownership | PE-backed (EQT) | subsidiary of IgniteTech (ESW Capital group) since the Q1 2021 Aclate merger |
|---|
| Deployment | SaaS | On-premise |
|---|
| Pricing model | quote-only; seat-based (Power / Consumer users, per-module seats); also sold within SitecoreAI entitlements | quote-only (server licence plus IgniteTech support subscription) |
|---|
| SSO | SAML, OIDC, WS-Federation | SAML, LDAP |
|---|
| Certifications | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 1 Type 2, CSA STAR L2, IRAP, TISAX AL2 | None published |
|---|
| Analyst coverage | Gartner MQ DAM Platforms 2025: Visionary · Gartner MQ Content Marketing Platforms 2026: Leader (Sitecore) | Not public |
|---|
| API style (overview) | REST, GraphQL | REST |
|---|
| OpenAPI spec | Partial | No |
|---|
| Webhooks (overview) | UI only | No |
|---|
| Official MCP server | NoContent Hub has none; the SitecoreAI Marketer MCP has 3 generic asset tools, target store unspecified | No |
|---|
| API base URL | https://{tenant}.sitecorecontenthub.cloud/api | No public REST base; CGIs at https://{tenant}/webnative/, Portal at https://{portal}/PORTAL/ |
|---|
| API styles | REST, GraphQL | REST |
|---|
| Authentication | OAuth 2.0 authorization code, OAuth 2.0 client credentials, Personal token | Basic auth, session |
|---|
| Token lifetime | Access 1 h; refresh 90 days, rotated; legacy X-Auth-Token never expires | N/A (no tokens documented; Portal uses server-side sessions) |
|---|
| Rate limit | 15 req/s per API integration user (429 + Retry-After); Dev tenants 100/min | Not public |
|---|
| Pagination | skip/take (Query capped at 10,000); SearchAfter cursor; Scroll (deprecating) | Not public (Portal pages via page=; portalDI search has a max-results setting) |
|---|
| Webhooks (API) | No REST webhook registry; UI triggers/actions (API call, Azure bus), Kafka feed | none; server-side Trigger Sets run built-in or custom Actions on events |
|---|
| API spec | OpenAPI 3.0 (13 files, 100 operations); some resources prose-only | none public (Guide to Development APIs, last v17.7, behind partner login) |
|---|
| Official SDKs | .NET Web Client SDK, JavaScript SDK, ch-cli (official) | none public; legacy Developer Program SDK licence for integrators |
|---|