Every public entry point to the vendor's documentation, one line per link: title and URL, what you find there, confidence marker. The help center moved to Freshdesk; old Zendesk-style help.intelligencebank.com/hc/en-us/… links still resolve into it S62.
Documentation portals
- IntelligenceBank Support Portal — knowledge base — user and admin guides by module: Getting Started, Admin, Assets, Workflows & Approvals, Databases & Surveys, Dashboards & Reporting, Connectors & Integrations, Custom Pages, Marketing Compliance, FAQs. S62
- Admin User Guide — entry point for platform administrators (linked from llms.txt). S18
- Assets — Searching for Resources/Assets — search behaviour, indexed fields and formats. S42
- About Metadata Mapping — IPTC/XMP/EXIF extraction and embedding. S53
- Single Sign On (SSO) folder — SAML set-up, JIT provisioning, group mapping, IdP guides. S35
- Marketing Compliance documentation — compliance module knowledge base (linked from llms.txt). S18
- Red Marker support site (support.redmarker.ai) — documentation for the Red Marker service referenced in the terms. S22
Developer resources
- IntelligenceBank API Documentation (apidoc.intelligencebank.com) — Graph API v3 reference as a Postman Documenter site with "Run in Postman"; authentication, every object, limits, error codes. S2
- Postman collection JSON (v3) — machine-readable spec behind the docs; archived copy on DAM Wiki: API spec downloads. S1
- IntelligenceBank Legacy API Calls (v2) — retired v2 calls with termination dates and v2→v3 transition map. S3
- Confluence — Public API Documentation (v2 - LEGACY) — older legacy reference, still online. S65
- About the IntelligenceBank API — conceptual introduction: add-on status, login methods, limits, getting started. S5
- What is my API v2 URL? — regional login hosts. S6
- AI Marketing Compliance with the IntelligenceBank API — risk review flow and response attributes. S7
- GitHub — intelligencebank — mostly forks of libraries used by the platform, plus
ib-api-doc-mcp-server. S11 - GitHub — ibproduct — public connector assets (Adobe CC connector JS, Magic Links library, Umbraco connector). S12
- npm — @intelligencebank — React UI component packages for integrations. S13
- NuGet — IntelligenceBank packages — Umbraco and Optimizely connectors. S14
- IntelligenceBank status page — web and API status per region (AU, US, EU, CA), incident history (Better Stack). S17
- llms.txt — AI-oriented site map and usage policy. S18
Guides & tutorials
- Integrations Versions Compatibility Matrix — supported versions per connector and what to send when reporting issues. S60
- Magic Links (CDN image optimisation script) — implementation guide for responsive CDN images. S57
- About Handshakes — Zapier-based workflow integrations, feasibility checklist, examples. S9
- Content Risk Reviews in Workato — Workato connector set-up. S8
- Product Tour — self-guided interactive tour. S18
- Resources hub — guides, RFP templates (DAM, marketing compliance), reports, eBooks. S18
- YouTube — @IntelligenceBank — product videos (linked from the website footer). S66
Training & certification
- Customer academy, e-learning catalogue or user/admin certification: Not public (none found). Neither the website map nor the help center lists one; help-center searches for "academy" and "webinar" return nothing and "training"/"certification" only return feature articles (checked 2026-10-02) S18 S68.
- Customer training is part of the Services offer: implementation includes a "Launch and Training" stage with roll-out support and dedicated training for the customer's own staff, followed by ongoing customer-success support and the helpdesk S67.
- Partner programme: referral, reseller and technology tracks; listed partner benefits include "Product Training & Certification" (partners are taught to configure the platform), a sales tool box, demo access and a partner ticketing system. No curriculum, exam format, cost or public list of certified partners is published S26.
Release notes & roadmap
- Release Summaries — quarterly "New Release Summary" articles (monthly in early 2024), from February 2024 to Q3 2026. S40 S37
- News — product announcements and company news. S27
- Platform release numbers (e.g. "release 4.64.1") appear in API docs, but no versioned changelog is published S1. Public roadmap: Not public.
Community
- No public user forum or community site was found. Events/content: Brand Intelligence Podcast, Insights blog, the Brandie Awards (vendor-run brand awards) S18 S27.
- LinkedIn — IntelligenceBank — company page (linked from the website footer). S66
Legal & trust
- Enterprise security — hosting regions, ISO 27001/SOC 2 data centers, 2FA, testing. S21
- Terms — subscription terms incl. uptime target, backups, support SLA. S22
- Privacy policy — privacy statement (not reviewed in detail). S66
- Trust center, DPA, sub-processor list: Not public (none found).