Every public entry point to the vendor's documentation, one line per link: title and URL, what you find there, confidence marker. Brandworkz's documentation is split between a Freshdesk knowledge base (product help and release notes) and two Postman Documenter sites (API).
Documentation portals
- Brandworkz Support knowledge base — public Freshdesk help center: Overview, DAM, Sharing, Search, CMS, Logo Finder, Showcase, Digital & Print Templates, Reporting, Settings, Webinars, What's New. S29
- Settings articles — admin guide: users, groups, metadata & search, masthead, preferences, security, SSO (Entra ID, Okta), translations, integrations. S45
- DAM articles — uploading/downloading, tagging and bulk edit, sharing, shortcuts, relations. S46 S47
- Useful Information — FAQs and SLAs — FAQ and support service levels. S43 S44
Developer resources
- Brandworkz API (v1.6) documentation — Postman Documenter: authentication, search/browse guide, upload guide, metadata guide, errors, all endpoints. S2
- Brandworkz API Postman collection (JSON) — machine-readable collection (159 requests); archived copy on DAM Wiki: API spec downloads. S1
- Brandworkz Essentials API documentation — 5 read-only brand-kit endpoints, API-key auth. S4
- Brandworkz Essentials Postman collection (JSON) — archived copy on DAM Wiki: API spec downloads. S3
- Java API Updates — v1.7 release notes — breaking changes and migration checklist for the 2025 API release. S5
- GitHub — bwkz — vendor organisation; assetInsert integration examples (jQuery, ES6). S7 S6
- Status page: none found (Unknown). SDK packages: none found.
Guides & tutorials
- Smart Asset Embed — metadata-driven CDN embed links for e-commerce and CMS sites. S50
- Download Options / Transform wizards — configuring image and video conversions on download. S48
- Getty Images / iStockPhoto connector — prerequisites and configuration. S51
- Okta SSO SAML setup — catalog app, provisioning, group mapping. S53
- CHILI plugin installation — InDesign extensions for building Dynamic Templates (part of a Templates guide series). S52
- Webinars — recordings of customer workshops. S29
- White papers and blog — vendor thought leadership. S10
Training & certification
- No academy, e-learning platform or certification programme found on the knowledge base, website site map or services page (Unknown) S29 S66.
- Onboarding training: per the vendor's G-Cloud 14 service definition, administrators typically need 1–2 days of training depending on the modules used; it includes a front-end section so administrators can train their own users. A "help" link in every portal opens a video-enabled help site, and customers can host their own training material (documents, articles, videos) in the system S58.
- Webinars — Brandworkz Workshopz — public recordings of customer workshops on FAQs and new releases (Workshop rounds 2020–2023, a 9.0 release webinar in 2022, release workshops for 10.4–10.9 in 2025) S64 S29.
- Dynamic Templates (CHILI): the template-building guide states that the CHILI environment and login are "provided in training", i.e. template authors receive vendor training; format and cost Not public S65.
- Expert Services — portal configuration, template, workflow, migration and integration services; no training or certification offer listed S66.
- Partner programme with training or certification: none found (Unknown); the "Our Partners" page linked from the knowledge-base footer returns 404 S66.
Release notes & roadmap
- What's New — Product Updates — release notes per version (10.1 → 10.9 listed; older 8.x/9.x notes reachable via search). Roughly two to three feature releases per year in 2024–2026; monthly maintenance releases per the SLA. S30 S43
- Java API Updates — API release notes (v1.7). S5
- Public roadmap: Not public (release notes occasionally preview the next version) S39 S32.
Community
- No public forum, user group or community space found (Unknown). Product ideas go to support@brandworkz.com or the account manager S32.
Legal & trust
- Hosting and Security — AWS hosting, backups, encryption, testing, SLA. S20
- Awards and Accreditations — ISO 27001, WCAG 2.1, awards. S21
- Service Level Agreements — fault severities, response and resolution targets. S43
- G-Cloud 14 service definition — UK public-sector listing with hosting, security, support and pricing answers. S58
- Data Processing Agreement, Privacy policy, Terms and conditions — legal pages (listed in the site map; content not reviewed). S10
- Trust center / status page: none found (Unknown).